Terms & Conditions of Business

1. Who We Are

These Terms & Conditions apply to all work carried out, quotations issued, and services supplied by Tenacity Plumbing and Heating, trading as "Tenacity Heating" ("we", "us", "our"), of 4 Calgarth Avenue, Warrington, WA5 0FN, to any customer ("you", "your") who engages us for domestic or commercial gas, heating, plumbing, or air conditioning work, or who subscribes to one of our Boiler & Heating Cover Plans.

We are Gas Safe registered (registration number 665032) and our engineers hold F-Gas qualifications for air conditioning work. By booking a job with us, requesting a quote, or signing up to a Cover Plan, you agree to these Terms & Conditions.

2. Our Services

We provide domestic and commercial gas installation, servicing and repair; boiler installation, servicing and repair; general plumbing; air conditioning installation and servicing; and related heating system work, across Warrington, Cheshire and the surrounding North West area.

3. Quotations, Estimates & Pricing

• Quotations are valid for 30 days from the date issued unless otherwise stated.
• Prices include VAT where applicable, unless stated otherwise.
• If additional faults are found once work has started, we will contact you before carrying out extra work and agree a revised price wherever possible.

4. Appointments & Access

We will agree an appointment date and, where possible, a time window with you in advance. If we attend and cannot gain access, or the job cannot proceed through no fault of our own, we reserve the right to charge a reasonable call-out fee.

5. Payment Terms

For one-off jobs, invoices are payable in full on completion, unless a different schedule has been agreed in writing. For Cover Plan subscriptions, payment is collected monthly, in advance, by the method agreed at sign-up (Direct Debit / recurring card payment via Stripe).

6. Parts, Materials & Guarantees

Parts and materials we supply are covered by the relevant manufacturer's warranty. This does not affect your statutory rights under the Consumer Rights Act 2015.

7. Your Right to Cancel

If you are a consumer and you booked our services or signed up to a Cover Plan away from our business premises (for example, by phone, text, email, or online), you generally have the right to cancel within 14 days, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For Cover Plan subscriptions, see your Boiler & Heating Cover Plan Agreement for full cancellation terms.

8. Gas Safety & Compliance

All gas work is carried out by Gas Safe registered engineers. Air conditioning work involving refrigerant is carried out by F-Gas qualified engineers.

9. Liability & Insurance

We hold public liability insurance for the work we carry out. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot be excluded under English law.

10. Complaints

If you are unhappy with any aspect of our work, please contact us on 01925 918654 or [email protected] so we can put things right.

11. Data Protection

We handle your personal data in accordance with the UK GDPR and the Data Protection Act 2018. You can opt out of marketing communications at any time.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

13. Contact Us